Tag: Veterans
Precise Systems Recognized by the U.S. Department of Labor
Lexington Park, MD, December 17, 2025 – U.S. Secretary of Labor Lori Chavez-DeRemer recognized Precise Systems as one of the record-breaking 887 recipients of the 2025 HIRE Vets Medallion Award during a virtual award ceremony presented by the U.S. Department of Labor.
Precise Systems earned the Gold Medallion after applying earlier this year. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes employers who successfully recruit, hire, and retain veterans.
“We’re grateful to be recognized with the 2025 HIRE Vets Gold Medallion once again,” says Julie Lipoff, Precise Systems’ Senior Vice President of Recruiting. “With veterans at every level of our organization, hiring our warfighters is a natural extension of our mission and our shared commitment to continued service.”
Recipients of the 2025 HIRE Vets Medallion Award meet rigorous employment and veteran integration assistance criteria, including veteran hiring and retention percentages; availability of veteran-specific resources; leadership programming for veterans; dedicated human resource efforts; pay compensation and tuition assistance programs for veterans. Over 2,200 employers have earned a total of 5,371 HIRE Vets Medallion Awards since 2019.
“The HIRE Vets Medallion Award is the federal government’s only veteran-hiring award. Recipients must meet high standards and demonstrate significant accomplishments in support of our nation’s veterans,” said Assistant Secretary for Veterans’ Employment and Training James D. Rodriguez. “We appreciate their hard work and commitment to providing our nation’s veterans with meaningful employment.”
About Precise Systems
As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, Electromagnetic Warfare, Interactive Training & Simulation, and Foreign Military Sales. Since our establishment, we have demonstrated and perfected our ability to manage the customer’s needs, no matter how complex – offering exceptional service and the Precise solution.
About the HIRE Vets Medallion Program
The HIRE Vets Medallion Award is earned by businesses that demonstrate unparalleled commitment to attracting, hiring and retaining veterans. The 2026 HIRE Vets Medallion Award application period will open to employers on Jan. 31, 2026. For more information about the program and the application process, visit HIREVets.gov.
There are different awards for large employers (500-plus employees), medium employers (51-499 employees), and small employers (50 or fewer employees). Additionally, there are two award tiers: platinum and gold.
#PeopleOfPrecise: Meet Jake Rozelle
Meet Jake Rozelle – Vice President, Marine Corps veteran, and Precise Systems’ spotlight for November 2025.
Jake joined our Precise Team in August 2025 and brought with him integrity, leadership, and a deep sense of purpose shaped by a lifetime of service. Those qualities were forged long before he joined the company—long before he stepped into civilian life at all. They began in a family whose legacy of military service runs generations deep.
Jake grew up surrounded by stories from relatives who served in the Marine Corps, Navy, and Army. That history sparked something early on. But the final nudge came from the Marine Corps’ reputation itself. As Jake puts it, the Marines were known as “the most demanding and challenging branch” of service, and he felt compelled to pursue the highest standard. It was a calling he not only accepted but embraced.
During his years in uniform, Jake learned the value of discipline, attention to detail, and the kind of mental and physical toughness that shapes a person for life. Those instincts, sharpened by his service, continue to guide his impact here at Precise.
Jake played an integral role in our recent celebration of the United States Marine Corps’ 250th birthday, creating a remarkable occasion of camaraderie, tradition, and honor. When asked what it means to be part of such a historic legacy, he says, “It means having a connection to the Marines who fought at places like Belleau Wood, Iwo Jima, and the Chosin Reservoir. Many have made the statement, “we stand on the backs of giants” and this is true. It isn’t just history; it is a living commitment.”
Jake first met our Precise Team in 2022 at an event that left an immediate impression. Even without knowing the leadership team or their backgrounds, he recognized something familiar—an organizational structure and “esprit de corps” that immediately felt like home. When he later learned just how many veterans are part of our leadership team, the decision was easy.
Far too often, Jake says, former service members struggle with civilian careers that feel misaligned with their values. He didn’t want to be one of them. And at Precise, he found what he was looking for: a mission-driven environment, a shared sense of purpose, and leaders who understood the weight of service because they had lived it, too. He believes alignment between the values of military service and the expectations of civilian roles is crucial for success—and it’s why he continues to advocate for environments like the one he found at Precise.
Throughout his time in uniform, Jake has had the opportunity to be part of many memorable Marine Corps birthday celebrations – one of the most notable reading almost like a movie script!
One year, he had invited a Battalion Gunner to be the guest of honor for this particular celebration, but on the day of the celebration, the guest’s duties bound him to Big Island of Hawaii, when the birthday was planned to occur on the island of Oahu. Jake quickly mobilized a section of CH-53s to transport the guest from the Big Island to Oahu, where he was greeted with a team of Marines who prepared his uniform for the celebration. It was already cocktail hour at the celebration, but due to Jake’s quick thinking and the mutual understanding of urgency, everything went off without a hitch. Jake says, “[The guest’s] speech was one of the best I had ever heard at a birthday ball celebration, powerfully uniting the air wing and ground combat elements.”
Today, Jake brings that same spirit of service and leadership to Precise. We’re proud to have him as part of our Precise Team and carry forward both the Marine Corps legacy and the mission of Precise with dedication and heart.
#PeopleOfPrecise: Meet Denis Oliverio
Meet Denis Oliverio – Marine Corps veteran, Purple Heart recipient, and Precise Systems’ employee spotlight for August 2025.
Each year, August 7th is observed as National Purple Heart Day. This day remembers and honors the courageous men and women who have been wounded or killed in action while defending our freedoms. One of our very own, Denis Oliverio, is one of these heroes.
From a young age, he knew that the Marine Corps was the only option for him. Denis always had a firm belief in military service, something he got from his mother, as she watched many of her friends deploy and serve their country. He still carries with him the leadership, discipline, attention to detail, and selfless service to others the Marine Corps instilled in him from the very beginning, and he makes it his daily goal to live up to that same ethos.
Denis received the Purple Heart for the severe wounds he sustained during a combat mission. This profound honor is not one that he takes lightly, knowing that there are many recipients of this medal who never get to see it because they paid the ultimate price for our freedom. He says, “I was very lucky, but others weren’t. I never lose sight of that.”
His story reached the desk of former president George W. Bush and left an indelible impact. You can find Denis’s portrait and story of bravery included in the book Portraits of Courage: A Commander in Chief’s Tribute to America’s Warriors, as well as in the traveling art exhibition currently on display in the Epcot Center in Florida.
He now takes the adversity he gained through that experience and his time in service and applies it to his own approach for leadership and teamwork at our organization. He explains that adversity helps you focus on what is important and requires you to do what needs to be done, no matter how difficult. It also teaches you to utilize the individual strengths of your team and allows them to perform to their fullest. Being resourceful and resilient create strong leaders and teams – attributes he carries with him in his role each day.
Denis’s last assignment in uniform was on the 53K Systems Engineering team at PMA-261. He had the opportunity to work closely with the Precise CSS team, including Scott Pfister, and had the opportunity to learn the Precise culture early on. He was quickly drawn to the core values of “Putting People First” and “Delighting the Customer” and knew that he had found the perfect fit.
For any veterans currently transitioning into civilian careers, he would tell them to continue utilizing all the tools the military has provided, as they are extremely valuable and will serve them well. Denis explains, “Keep your military pride, and never forget the importance of communication and attitude. Stay connected and remember – it’s all about relationships!”
While his time in the Marine Corps brought many challenges, it also gave him many memories he will cherish forever. One of his best memories is watching his Marines come home after his last deployment. When he had to be medevac’d due to his injuries, he worried about them constantly. As their leader, he hated to be taken away from them and not be able to be there for them or look after them, especially in conflict.
When the time came, though, Denis was allowed to leave Bethesda National Naval Medical Center and travel to Twenty-Nine Palms to be there when his platoon got off the bus. He describes this moment as the highlight of his career – being able to see them all come home.
There is nothing we can ever do to repay Denis and the numerous other men and women who have fought so hard for our nation, but we forever owe them our debt of gratitude. We recognize you all today and thank you for your selfless and courageous service. You are the heroes we honor today and every day!
#PeopleOfPrecise: Meet Virgil Mendivil
Meet Virgil Mendivil – SkillBridge Program participant, Air Force airman, and Precise Systems’ employee spotlight for May 2025.
Virgil joined our Precise Team in March, as part of his participation in the DoD SkillBridge Program. This program gives active-duty service members the chance to gain professional experience in the civilian sector during their last 180 days of service. This provides them with the necessary skills, experience, and network they will need once they enter civilian life full-time.
Participating in the SkillBridge program gave Virgil an inside look into how the skills gained from his military service can transition into the civilian sector. He feels confident in his abilities outside of the uniform and is grateful for the structured opportunity the program has provided to explore his future career path.
Before he became part of our organization, Virgil served for 23 years in the United States Air Force. His initial plan was to join the Marine Corps, but his girlfriend at the time (now wife) introduced him to the military’s hidden gem of the Air National Guard. From there, he was hooked and now looks back on his time in the Air Force with great fondness. He says, “I’m preparing to retire with no regrets and a heart full of gratitude for the journey.”
Virgil recalls some of his greatest memories from his service time, including the experience of flying in an F-16. On that incentive ride, he pulled 9.1 G’s before blacking out. That moment alone, and so many others, gave him a deep appreciation for the strength and skill of our warfighters. This experience is one of the many that showed him just how incredible it is to be part of the Air Force.
As he gets ready to trade in his uniform for a polo and slacks, he knows that there are many others just like him who are trying to prepare for the rest of the professional career. To any service member thinking of joining the SkillBridge program, Virgil’s best advice would be to start the process early and choose a program that aligns with your future goals. He has come to experience first-hand what an excellent opportunity this program provides, being able to apply his military experience in a civilian setting, gain new skills, and build a professional network for his life after service.
Virgil knew that Precise was the perfect fit for him when he realized just how valued the work ethic and perspective of veterans is at our organization. From day one, he felt genuinely welcomed and appreciated for his service and unique experience. Every day since, he has seen the inclusive, collaborative family that Precise Systems truly is. Supporting our nation’s veterans is paramount to our culture, and we are grateful that Virgil chose us to be the stepping stone for the rest of his career.
To Virgil and all of our nation’s veterans – “thank you” does not even begin to describe our gratitude for your strength, sacrifice, and service to our country. We are forever in your debt but honored that we get to play a role in recognizing and saluting you.
#PeopleOfPrecise: Meet Teresa Henry
Meet Teresa Henry – Army veteran, program management analyst, and Precise Systems’ Employee Spotlight for November 2024.
Teresa joined our Precise Team just over a month ago and has brought a unique skillset to our Indiana workforce, having previously served in the United States Army. It is incredibly rewarding for her to be a veteran, and she is grateful to have had the opportunity to serve her country in such a momentous way.
She knew that working for Precise was the next right step for her, as she saw how Precise provides a veteran-informed culture which, in her words, “…makes for a positive connection in a new work environment.” Teresa immediately felt at home in our organization being surrounded by so many core values that were similar to what she had experienced during her time in the military.
Our nation’s veterans possess such a diverse set of skills and experience that can be incredibly impactful for any organization. These can include leadership, adaptability, teamwork, risk assessment, persistence, and more – all of which Teresa brings to our Team each and every day. The strengths of our veterans cannot be ignored, and she would give that advice to any veteran looking to begin or continue their professional career. She says, “Work for an organization that openly values the qualities veterans possess.”
Besides her proud military career, Teresa highly values her faith. When asked which historical figure she would have dinner with, she chose Jesus, citing John 3:16 as her reason why. She is also a big fan of Christian worship music, listing “I Speak Jesus” by Charity Gayle, “Joy Comes in the Morning” by Stephen McWhitter, and “Oceans” by Hillsong United as three songs she currently has on her playlist.
We are so proud to have extraordinary veterans like Teresa as part of our organization. Our nation owes her and so many others an unpayable debt of gratitude, but we are honored to be part of her professional journey. Thank you, Teresa, for your service to our country and our Precise mission!
#PeopleOfPrecise: Meet Joseph Spruill
Meet Joseph Spruill – Navy veteran, program management analyst, and Precise Systems’ Employee Spotlight for October 2024.
Joseph is part of our Software Product Development team, supporting the NAVAIR program manager for the Acquisition Management System (AMS). In his role as a program management analyst, he acts as an advisor/coach helping senior acquisition leaders leverage AMS and its visualizations to achieve better program management results. He came to Precise after having recently retired from full-time government service, but not quite ready to completely retire. He had heard that the AMS customer was looking for someone with his skillsets, and he felt he could contribute well to the team. Joseph describes this opportunity to meet both needs as something that was “in the stars!”
Prior to joining Precise, and even before his government service, Joseph served in the United States Navy for 24 years. His path to the Navy began in his family, where his grandfather served in the Army during World War II, and his served in both the Air Force and National Guard. And, having lived on the coast of North Carolina and driving boats since he was 7 years old, Joseph always had a deep affinity for the water. So, when his congressman gave him the chance to attend the United States Naval Academy, he jumped on it.
Fast forward to today, Joseph is an active member and advocate for the veteran community. He is involved with the U.S. Navy Memorial Board and the Navy-Marine Corps Retiree Council. Speaking about his involvement, he says, “Having spent 24 years of my life in the Navy, it’s not just a job but a way of life, and I found it difficult to just ‘walk away’. The Navy Memorial and the Retiree Council allowed me to both keep in touch, as well as give back to the organization I had served more than half of my adult life.”
The Navy Memorial honors, recognizes, and celebrates those who serve our country in maritime organizations, including the Navy, Marine Corps, Coast Guard, and Merchant Marines. Joseph’s work there included being an “ambassador” for the Navy and interacting with the public. On the Retiree Council, he has the privilege to chair the Health Affairs committee, where he and his fellow members work with other veterans’ organizations like the American Legion and MOAA to monitor the performance of our healthcare entitlements and provide recommendations to fix it when it appears to be broken. He explains that retirees can be some of the most valuable recruiters for the Navy, so it is critical that the Secretary of the Navy remains aware of issues like access to healthcare and retiree compensation negatively affecting retirees.
Joseph is thankful to continue giving back to the Navy community, both in his veteran involvement and through his work on our Precise Team. He finds that he still continues to grow, personally and professionally, every day by supporting our AMS customer. He has been able to collaborate with a wide range of skillsets, talents, motivations, and priorities, and the diversity has positively challenged his assumptions, as well as helped him be more open to other ideas and ways to approach different issues.
For any veterans about to enter the civilian sector, Joseph would provide this advice:
- Find a mentor or a coach to help with your transition. This is a great way to share ideas and get feedback before making hard and fast commitments
- Make sure your resume aligns with the civilian sector job you are seeking. Take pride in your military service, but don’t assume that all hiring managers will understand military jargon.
Thank you, Joseph, for your dedicated service to our country, veterans, and Precise mission. We are beyond grateful to have you as part of our Team each and every day!
#PeopleOfPrecise: Meet Jessica Keim
Meet Jessica Keim – Air Force veteran, disabilities advocate, and Precise Systems’ Employee Spotlight for September 2024.
Jessica has been part of our Precise Team for just over two years, supporting our PMA-281 customer. Prior to joining our organization, she served as a linguist in the United States Air Force, a decision inspired by her stepmother and the generations of military service in her family that came before her. She described her decision to join the military as the first decision she made as an adult, and she has never looked back. For anyone thinking of joining the military, she would say, “Do it! The military offers lessons and a perspective that cannot be learned anywhere else. Serving our country is truly something to be proud of.”
Her favorite part of the military came from the camaraderie she experienced. Every memory she has centers around the brotherhood/sisterhood she experienced. It makes it impossible to choose just one memory that stands out above the rest!
Once Jessica was ready to begin the next step in her professional career, she knew Precise would be the right choice. Fortunately, Precise had just won a contract that she was part of, and after attending an Open House, she could see just how great of a company it was to work for. So, she happily joined our Precise Team!
Since joining, Precise has given her the opportunity to grow into a leadership role again, which is something she missed from her time in the Air Force. As a Project Manager on our PMA-281 team, she gets the chance to serve her team, lift them up, and work together to support the mission ahead – something she enjoys thoroughly and is happy to do every day.
Her leadership and willingness to serve others is not limited to her job. Outside of work, Jessica is a mom to her 13-year-old son, Markie, who has Duchenne Muscular Dystrophy (DMD). She is extremely proud of her military service, but what makes her the proudest is her fight to save her son each and every day. Jessica has made it her personal mission to do what she can to advocate for him and other families affected by DMD.
She is very active in the community as the Parent Project Muscular Dystrophy Connect Coordinator for the DMV area and has also recently started a group in the local area, SAIL Parents of Southern Maryland. The group connects local special needs families to share resources, set up hangouts, and simply create a village where families struggling with additional challenges can find some support.
Jessica is truly one-of-a-kind, and we are extremely honored to have someone like her on our Precise Team. She is an inspiration to us, as well as the community around her, and we are proud to support her in any way we can. Thank you, Jessica, for all that you do – it does not go unseen!
#PeopleOfPrecise: Meet Gene Casterlin
Meet Gene Casterlin – MPE Lead, Navy Veteran and Precise Systems’ Employee Spotlight for July 2024.
Gene is part of our PMA-281 Royal Canadian Air Force CF-18 Team as the Mission Planning Environment (MPE) lead, supporting Joint Mission Planning Systems (JMPS). Supporting this vehicle allows him to tap into his love for aircraft every day, something he has taken with him throughout his life. Even from a young age, he knew that no matter what, he wanted to work with aircraft. At the age of 15, Gene was able to visit the USS Nimitz on its first trip to Florida. After that, he knew joining the Navy was exactly what he wanted to do. He spent a large part of his career working on the mighty F-14 Tomcat and ended his time in the Navy by flying the final Tomcat deployment with VF-31 on the USS Theodore Roosevelt from 2005 to 2006.
His naval career also included serving in many historic operations, the first being in the Iranian Hostage Crisis starting in 1979. His most impactful, however, was his final deployment – Operation Iraqi Freedom in the Persian Gulf. He was sent to Al Asad, Iraq, where he served as the LCPO for an aircraft rescue detachment. Each and every day, he saw several Marines that would go out beyond the fence at night and risked their lives. It truly inspired him, seeing their courage and sacrifice, all in support of our nation’s safety.
As a big WWII history buff, especially when it comes to naval operations, Gene loves to imagine what it would be like to serve on aircraft carrier in the Pacific during that time. When asked why he would choose to be part of this particular historical event, he says, “It was, to me, the time to show how important U.S. naval air power and the aircraft carrier was to our country and the world.”
When the time came for Gene to retire from the Navy, he knew Precise would be the perfect fit for the next step in his professional career. Finding a job can always be a huge stressor for a veteran and their family, but Precise’s “family first” attitude made him confident he had found a home. He is happy to be here and grateful that he has found a truly great place to work.
Thank you, Gene, for your service to our country and our Precise mission. We are grateful for the unique experiences and skills you bring to our Team!
#PeopleOfPrecise: Meet Billy White
Meet Billy White – Senior Program Analyst, Air Force veteran, and Precise Systems’ Employee Spotlight for April 2024.
Through his role as a Senior Program Analyst for the Tomahawk Weapons System, Billy supports our nation’s warfighters by daily helping develop new capabilities to meet the needs of the Navy, Army, and Marine Corps combatant commanders.
Being part of our nation’s military has been a constant in Billy’s life, as he comes from a familial history of service. Both of his grandfathers served in World War II, and his own father served in the United States Air Force. Growing up as a military child and having to move every few years taught Billy how to adapt to ever-changing environments – a skill he has taken with him all throughout his life.
Despite the challenges he faced as a military child, there were many happy moments that came with this unique lifestyle. One of Billy’s fondest memories is when his dad would go on temporary duty (TDY), he would always bring home a matchbox car for him. These meaningful gifts would make his father’s absence easier and provided a way to keep him close, even if he was far away.
Several years later, Billy was in his post-college career, and he just knew that this was not the path for him. He made the courageous decision to reset and follow in his father’s footsteps by joining the Air Force. His own military career spanned more than 20 years, and we are grateful he has brought his technical expertise and passion to serve to our Team. When he was ready to begin his civilian career, we were ready to provide an opportunity to transition his skills and create a pathway for him to succeed.
Billy loves to seek adventure outside of the office! When asked what the top three items are on his bucket list, he says, “Tour across Europe, watch the Boston Celtics compete in a playoff game at TD Garden, and fly an airplane.” We cannot wait to see all of these dreams come to fruition!
We want to extend our gratitude and appreciation to Billy for the contributions he makes daily to making our organization better, but also for his service as a military child and veteran. It takes a special kind of person to live such a courageous life, and Billy inspires us every day. We are incredibly grateful to have him as part of our Precise Team!
Precise Systems Honored as a 2024 VETS Indexes 5 Star Employer
LEXINGTON PARK, MD, April 17, 2024 – VETS Indexes is proud to announce that Precise Systems has earned the designation of VETS Indexes 5 Star Employer in the 2024 VETS Indexes Employer Awards. The award recognizes the organization’s commitment to recruiting, hiring, retaining, developing, and supporting veterans and the military-connected community.
Click this link to see the full slate of awardees: https://vetsindexes.com/award-results-2024
“The extraordinary efforts of Precise Systems to hire, retain and support veterans and the military-connected community have earned the organization one of our highest awards,” said George Altman, president of VETS Indexes.
“Competition for the VETS Indexes Employer Awards was tougher than ever in 2024, as a record number of organizations participated. Even with hundreds of employers in the running, the veterans program at Precise Systems stood out from the rest. Congratulations to Precise Systems on this outstanding achievement!” Altman said.
This year, a record 344 organizations submitted completed surveys for the VETS Indexes Employer Awards, an increase of more than 100 from last year and nearly triple the number from two years ago. Of those, VETS Indexes recognized 285 organizations across the following award levels: 5 Star Employer, 4 Star Employer, 3 Star Employer, and Recognized Employer. Not every responding organization made the cut – only those that demonstrated a strong commitment to veterans, members of the National Guard and Reserves, and military spouses. Participating organizations included companies large and small, government agencies and departments, nonprofit groups, colleges, and universities.
As the most objective and comprehensive evaluation of veteran employers, the VETS Indexes Employer Awards program has set a new standard in veteran employment data. VETS Indexes and its Employer Awards have been featured on CNBC, Fox Business and BNN Bloomberg, as well as military-specific outlets, including Military.com, Military Times and Stars & Stripes. This in-depth survey and recognition program analyzes employers’ policies, practices, and outcomes in detail, across the following 5 categories:
- Veteran job candidate recruiting and hiring
- Veteran employee development and retention
- Veteran-inclusive policies and culture
- Support for members of the National Guard and Reserves
- Military spouse/family support
For more information on the process and methodology behind the VETS Indexes Employer Awards, please click this link: https://vetsindexes.com/employer-awards-methodology. To register and participate in the upcoming 2025 VETS Indexes Employer Awards competition, please click here: https://vetsindexes.com/employer-awards/.
About VETS Indexes
VETS Indexes is a leading voice on veteran employment issues, overseeing the VETS Indexes Employer Awards, hosting the Employing U.S. Vets Conference, unearthing unique and unprecedented data on veteran employment through the Veteran Employment Benchmarking Service, and developing custom indexes, linked to financial products, that track the performance of the publicly traded companies that have established themselves as the best employers for veterans.
The VETSX and VTRNIX indexes were created on the premise that the companies that make the best use of the highly talented, yet under-valued, talent pool that veterans represent will ultimately see a benefit to their bottom lines. The performance of the indexes has emphatically confirmed that thesis, outpacing the S&P 500.
As the world’s first resource for U.S.-veteran-themed indexes, our mission is to provide innovative solutions that recognize the value created by the mission-critical mindset, unique skills, and specialized training that veterans bring to the workplace. Our mission also includes a commitment to always donate a significant portion (target of 20% and no less than 5%) of our net profits to charitable organizations that support veterans and their families.
Learn more about us at VETSIndexes.com and follow us on social media channels via LinkedIn, Facebook and Twitter.
About Precise Systems
As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, and Technical Services. Since our establishment, we have demonstrated and perfected our ability to manage the customer’s needs, no matter how complex – offering exceptional service and the Precise solution.